Duration:
15 months
Programme overview:
This programme is designed to help you develop the skills you need to deliver high quality customer service, whether from the workplace, digitally or in the customer’s own locality.
You’ll learn to influence the customer experience and satisfaction with your organisation, demonstrating excellent customer service skills and product/service knowledge.
Roles this programme is suited to:
- Customer service advisor
- Sales executive
- Receptionist
- Junior account executive
- Digital sales executive
Key learning outcomes:
- Knowing your customers
- Product and service knowledge
- Meeting regulations and legislation
- Interpersonal and communication skills
- Dealing with customer conflict and challenge
- Team work and collaboration
Professional recognition and certification:
There are no mandatory qualifications for this programme, although some employers may embed the City & Guilds (C&G) level 2 Diploma in Customer Service.
